0800 75 60 999 or 01506 591 999 enquiries@theburnsclub.org.uk

Fundraising Practice

Code of Fundraising Practice

With effect from July 2016, Scottish charities have committed to self-regulating their fundraising activities in Scotland with a new, more rigorous, system of self-regulation that everyone can trust and understand.

In England & Wales the Fundraising Regulator is the independent regulator of charitable fundraising. The regulator was established following the Etherington review of fundraising self-regulation (2015) to strengthen the system of charity regulation and restore public trust in fundraising.

Fundraising by charities only registered in Scotland is subject to Scottish charity law and the Scottish system of self-regulated fundraising through the Independent Panel (Further information is available here).

The Scottish Charity Regulator (OSCR) will have an enhanced role in the new system whose aim is to command confidence in charity fundraising; inspire public trust; and promote good fundraising.

The SBCC does not directly approach any individual or business for direct donations, if you are contacted by telephone, post or email/ have any concerns please call 01506 591999 or email complaints@theburnsclub.org.uk.  Thank you

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Our Fundraising Guarantee to you

Fundraising is the life blood of many Scottish charities and we need to raise funds from voluntary sources. We could not fulfil our charitable mission without the support of generous, thoughtful and committed donors. We value the support of donors and understand the need to balance our duties to beneficiaries, with our duties to donors.

That’s why we make this commitment to you.

We will comply with the law as it applies to charities and fundraising and we commit that we will guarantee to adhere to best practice as outlined in the Fundraising Code of Practice.

We will monitor fundraisers, volunteers and third parties working with us to raise funds, ensuring that they also comply with this Code of Practice.

We guarantee to operate in line with the values of the Code; to be Legal, Open, Honest and Respectful in all our fundraising. To promote and underpin these values, we commit to the following standards:

  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change or stop a regular donation
  • If you do not want to give or wish to cease giving, we will respect your decision
  • We will respect your rights and privacy
  • We have a procedure for dealing with people in vulnerable circumstances and it will be published on our website or will otherwise be available on request
  • We will hold your data securely
  • We will communicate with you in accordance with your selected preferences.

If you feel we have not adhered to these standards, or think we could do better please contact [Named Person], [Title] on [insert telephone number and/or email] and we will deal with your complaint quickly and thoroughly.

We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence based reasons for our decisions on complaints.

However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel: www.goodfundraising.scot

The Scottish Burned Children’s Club has signed up to the Good Fundraising Practice and will adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact Scottish Fundraising Complaints Panel.

Scottish Burned Children’s ClubSBCC Complaints Policy – Due to the change of regulator we are currently revising our complaints policy. In the meantime if you have any concerns please contact out complaints coordinator.

Assigned Complaints Coordinator – Mark Stevenson – email: complaints@theburnsclub.org.uk 

The SBCC does not directly approach any individual or business for direct donations, if you are contacted by telephone, post or email/ have any concerns please call 01506 591999 or email complaints@theburnsclub.org.uk.  Thank you